By: Yvonne Atilego
Nestle, manufacturers of the Ideal and Carnation Evaporated Milk, have resolved to replace all batches of its coagulated milk products on the market.
This was contained in the company’s response to consumer complaints about the milk products following the Food and Drugs Authority’s assessment of the public concerns.
In a statement, Nestle expressed regret over the turn of events and asked consumers who unfortunately procured the batches of the milk that have been recalled from the market to make them available for a replacement.
Nestle has advised that anyone who has an IDEAL Milk product or CARNATION Tea Creamer can drop them off at any of the Nestlé offices across the country and obtain a replacement.
Alternatively, customers can contact Nestle for information on other ways to exchange a product from the batches that have been recalled.
The statement further added that consumers who will return their products to any FDA office nationwide will be contacted by Nestlé for replacement.
The company regrets any inconvenience caused to their consumers and to their trade partners as a result of this issue and the recall.
It reassured consumers that it is doing its utmost best to ensure that the products affected are recovered and replaced as smoothly as possible.
Consumers can reach Nestle on toll-free number 0800120001.
